Conference Agenda
Sunday, November 8, 2026
12-5 p.m. Registration | Grand Hyatt Nashville Ballroom Pre-Function Space
1-5 p.m. First-Time Attendee Welcome | Grand Hyatt Nashville Ballroom Pre-Function Space
6-9 p.m. Welcome Reception | Country Music Hall of Fame
9-11 p.m. Hospitality Suite | Grand Hyatt Nashville Solstice
MONDAY, NOVEMBER 9, 2026
7:30-8:30 a.m. Breakfast | Grand Hyatt Nashville Grand Hall ABC
8:30-8:55 a.m. Welcome Remarks | Grand Hyatt Nashville Grand Hall DE
9-10 a.m. Keynote Speaker Doug Brown | Grand Hyatt Nashville Grand Hall DE
10-10:30 a.m. President’s Address, Bruce Baerwalde | Grand Hyatt Nashville Grand Hall DE
10:30-10:45 a.m. Break
10:45 a.m.-12 p.m. Industry Trends & Insights Panel
12-1 p.m. Lunch | Grand Hyatt Nashville Grand Hall ABC
1-2 p.m. Keynote Speaker Crystal Washington | Grand Hyatt Nashville Grand Hall DE
2-3:30 p.m. Community Service Project | PENCIL for Schools
6:30-10 p.m. Circle of Excellence Awards Reception & Dinner | Nashville Symphony Center
10p.m. - 12 a.m. Hospitality Suite | Grand Hyatt Solstice
TUESDAY, NOVEMBER 10, 2026
7:30-8:30 a.m. Breakfast | Grand Hyatt Nashville Grand Hall ABC
8:30-9 a.m. Welcome & Day 1 Recap Remarks | Grand Hyatt Nashville Grand Hall DE
9-10 a.m. Keynote Speaker Brittany Hodak | Grand Hyatt Nashville Grand Hall DE
10-10:30 a.m. CEO’s Address, Randy Hassen | Grand Hyatt Nashville Grand Hall DE
10:30-10:45 a.m. Break
10:45 a.m. - 12 p.m. Best Practices from Top Performing Hotels Panel | Grand Hyatt Nashville Grand Hall DE
12-1 p.m. Lunch | Grand Hyatt Nashville Grand Hall ABC
1-2 p.m. Keynote Speaker Ryan Minton | Grand Hyatt Nashville Grand Hall DE
2-2:15 p.m. Break
2:15-3:30 p.m. Breakout Session A: Sales Strategies & Revenue Growth | Grand Hyatt Brickyard AB (2nd Floor)
2:15-3:30 p.m. Breakout B: Work-Life Balance & Mental Health in the Workplace | Grand Hall DE
3:30-3:45 p.m. Break
3:45-5 p.m. Breakout A: Developing Next Generation Leaders | Grand Hall DE
3:45-5 p.m. Breakout B: Time Management & Productivity | Grand Hyatt Brickyard AB (2nd Floor)
3:45-5 p.m. Breakout C: Emotional Intelligence | Grand Hyatt Interchange (2nd Floor)
6:30-10:30 p.m. 100th Anniversary Dinner & Celebration | Category 10
WEDNESDAY, NOVEMBER 11, 2026
8-9 a.m. Breakfast
9-10 a.m. Recap & Closing