Conference Agenda

Sunday, November 8, 2026

1-5 p.m. Registration & First-Time Attendee Welcome | Grand Hyatt Nashville Ballroom Pre-Function Space

6-9 p.m. Welcome Reception | Country Music Hall of Fame

9-11 p.m. Hospitality Suite | Grand Hyatt Nashville Solstice

7:30-8:30 a.m. Breakfast | Grand Hyatt Nashville Grand Hall ABC

8:30-8:55 a.m. Welcome Remarks | Grand Hyatt Nashville Grand Hall DE

9-10 a.m. Keynote Speaker Doug Brown | Grand Hyatt Nashville Grand Hall DE

10-10:30 a.m. President’s Address, Bruce Baerwalde | Grand Hyatt Nashville Grand Hall DE

10:30-10:45 a.m. Break

10:45 a.m.-12 p.m. Industry Trends & Insights Panel

Bringing together industry-leading experts, hotel owners, developers and innovators to discuss the trends shaping the future of hospitality.

12-1 p.m. Lunch | Grand Hyatt Nashville Grand Hall ABC

1-2 p.m. Keynote Speaker Crystal Washington | Grand Hyatt Nashville Grand Hall DE

2-3:30 p.m. Community Service Project | PENCIL for Schools

6:30-10 p.m. Circle of Excellence Awards Reception & Dinner | Nashville Symphony Center

10p.m. - 12 a.m. Hospitality Suite | Grand Hyatt Solstice

7:30-8:30 a.m. Breakfast | Grand Hyatt Nashville Grand Hall ABC

8:30-9 a.m. Welcome & Day 1 Recap Remarks | Grand Hyatt Nashville Grand Hall DE

9-10 a.m. Keynote Speaker Brittany Hodak | Grand Hyatt Nashville Grand Hall DE

10-10:30 a.m. CEO’s Address, Randy Hassen | Grand Hyatt Nashville Grand Hall DE

10:30-10:45 a.m. Break

10:45 a.m. - 12 p.m. Best Practices from Top Performing Hotels Panel | Grand Hyatt Nashville Grand Hall DE

12-1 p.m. Lunch | Grand Hyatt Nashville Grand Hall ABC

1-2 p.m. Keynote Speaker Ryan Minton | Grand Hyatt Nashville Grand Hall DE

2-2:15 p.m. Break

2:15-3:30 p.m. Breakout Sessions

3:30-3:45 p.m. Break

3:45-5 p.m. Breakout Sessions

6:30-10:30 p.m. 100th Anniversary Dinner & Celebration | Category 10

8-9 a.m. Breakfast

9-10 a.m. Recap & Closing